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Global support with a personal touch.

We stand behind our product with Adacel’s SimCare and ATMCare support programs and a highly skilled and dedicated global support and services team.

Our MaxSim training and simulation systems are covered via the SimCare Support program.  Aurora, Adacel’s Air traffic Management solution, is covered under the ATMCare program.

Regardless of the program your system falls under, there are three easy ways to contact our team, should you need to:

  • Call your customer-designated helpdesk phone number – 24/7

  • Email helpdesk support team

  • Enter or update a ticket on your Adacel Support Website

We work with our customers to customize the SimCare and ATMCare programs, which may include:

Our dedicated support team is ready and able to help when the need arises, so your air traffic control systems can help fulfill your mission.